MERC
Service Guarantee
Our company can provide customers with high-quality silica refractory products such as zero-expansion silica bricks, silica mortar for hot repair of coke ovens and glass kilns, refractory castables, etc. At the same time, we can also provide customers with refractory material selection and masonry services. In order to serve customers better and do a good job of pre-sales and after-sales services, our company adheres to the tenet of "good service ,reliable quality", and makes the following promises to the customers:
Product Quality Commitment
The manufacturing and testing of the products are in full compliance with national standards, and the products produced by our factory can replace imported similar products;
Product Quality
Products are tested in accordance with export standards, and the whole process from raw materials, molds, semi-finished products, firing, and finished products is tested and analyzed block by block to ensure the product quality.
Delivery Time Commitment
Our company ensures that products can be delivered on time to ensure the customers’ projects completed smoothly. If the customer encounters special circumstances and needs to complete the work ahead of time, it can be negotiated, and our company can ensure that the customer's problem is solved in time.
Pre-sales and After-sales Service of Ceramic Welding Repair Products
According to the customers’ specific working conditions, our company can provide customers with assistance in the selection of refractory materials, drawing design, and construction methods;
Pre-sale Service
According to the customers’ specific working conditions, our company can provide customers with assistance in the selection of refractory materials, drawing design, and construction methods;
After-sales Service
Before or after the goods are delivered to the customers’ site,the buyer and the seller can take samples together and send them to the national authoritative third-party testing agency for testing and analysis.
Safe Operation
Professional technicians can go to the customers’ site to provide relevant technical guidance for the customers’ on-site construction, to ensure that the refractory materials are correctly built and operated in accordance with the operating specifications, and the kiln is safe to operate.
Refractory Supervision Service
Our company has an experienced refractory team that can provide domestic and foreign customers with refractory supervision services for the orders placed in the third-party factories. Any problems found in the production process can be reported back to the customer in time to ensure that the materials are delivered in good quality and quantity.
MERC
Testting Center
MERC attaches great importance to new refractories development and implementstrict quality control process,both for raw material and finished products.MERC's testing center is recognised by governmental authorities.
MERC
FAQ
Q: Are you a manufacturer?
A: Yes
Q: Can I customize a product?
A: Sure, we can provide OEM and ODM service.
Q: What’s the MOQ and payment terms?
A: MOQ is 1 set. Payment by T/T, L/C, Credit Card, and Western Union is acceptable. Other payment method can be negotiated.
Q: How about delivery time?
A: Usually 15 days subject to order quantity. Due to the surge in orders, please check with customer service staff for lead time.
Q: How about the package?
A: Our attachments are packaged by standard export wooden cases free from fumigation.
Q: How about the Shipment?
A: Shipment can be made by sea, air or land.Sales manager will select an optimal shipping method for you. For more information, please contact with customer service staff.
MERC
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